Managing all customer relations department and subordinates
Dealing and handling customer complaints and forwarding it to the concerned departments.
Handling and solving clients’ quires by using telephone, fax and modern electronic media
Dealing with customers and providing them a comfortable environment
Compensate customers in case of any mishandling
Communicate with all departments and give them the feedback of the customer about there quality of work and services.
Collect all the data from all concerned departments and contact the client for feedback
Inform Toyota Indus about any problem about Toyota Lyallpur, its customers and employees on daily basis (by using web based software I-CONNECT)
Provide training to the staff.